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TelePlus Home
   General TelePlus Questions
File A Claim
   Fax or Email Submission Forms
      Workers Compensation
      Commercial Auto
      Commercial Liability/Garage Keepers
   Internet Submission Templates
      Workers Compensation
      Commercial Auto
      Commercial Liability/Garage Keepers
Online Application Information
   General Questions
   Subscription Request
   User Questions
   System Requirements
Contact TelePlus
   Email
 

Broadspire TelePlus Online Application Questions

Q: If I have questions when entering my claim, who do I contact?

Q: If this is the first time I’ve reported a claim, do I have to wait 48 hours?

Q: What if I have forgotten, lost, or have the incorrect password?

Q: Do I have to change my password periodically? If so, how do I change it?

Q: Will I get a hard copy of the claim?

Q: Can I print a copy of my claim?

Q: Can I view my claims and the status of my claims on-line?

Q: Who has access to my information?

Q: What if my computer locks up in the middle of my claim?

Q: How do I know what types of claims I can file online? Workers Compensation, Auto, or General Liability


Q: If I have questions when entering my claim, who do I contact?
A: Call our customer service line at 1-866-830-2383

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Q: If this is the first time I’ve reported a claim, do I have to wait 48 hours?
A: You need to wait until you receive your ID and password, which should be no later than 48 hours. In the meantime, you can report your loss via phone, fax or email.

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Q: What if I have forgotten, lost, or have the incorrect password?
A: You can retrieve your User ID and reset your password by following the instructions for Forgot Your User ID and Password on the internet. To obtain a new password, call the Broadspire Help Desk at 1-866-226-8002 Monday through Friday 6am – 7pm.

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Q: Do I have to change my password periodically? If so, how do I change it?
A: Yes, passwords need to be updated every 90 days. You will be notified when you login to the website when a password change is needed and instructions will be provided.

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Q: Will I get a hard copy of the claim?
A: Normally, a copy of your claim with either be faxed or mailed back to you. These procedures are usually established when your account is set up with Broadspire. Please contact your account manager if you have any further questions.

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Q: Can I print a copy of my claim?
A: Once the claim is submitted, a copy of your claim will be mailed back to you. No other printing options are available.

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Q: Can I view my claims and the status of my claims on-line?
A: To check the status on your claim, please call 1-866-830-2383.

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Q: Who has access to my information?
A: When reporting a claim, your data is entered in a secure environment and accessible only by the claim staff.

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Q: What if my computer locks up in the middle of my claim?
A: All claim information will be lost if you have to shutdown your computer and have not submitted the loss.

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Q: How do I know what types of claims I can file online? Workers Compensation, Auto, or General Liability
A: The lines of insurance available to your company will be displayed on the first screen when to begin to file the claim. If you have any questions about the coverage’s listed, contact your agent or broker for verification.

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