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Broadspire TelePlus General Questions

Q: Where is the nearest Broadspire Branch Claim Office?

Q: Is an adjuster assigned immediately?

Q: How do I find out who my adjuster will be?

Q: Will the adjuster contact me or do I need to call first?

Q: My employee needs medical treatment immediately. How do I get authorization?

Q: My employee needs medical treatment immediately. How do I know if the bills will be paid?

Q: Once I submit my claim, can I change any info that I may have entered incorrectly? (If info can't be changed, who do I contact?)

Q: If I want a claim deleted after I have filed it, how do I do this?

Q: I don't have a lot of information regarding this incident. Can I still file a claim?

Q: I’ve filed a claim, and I need a rental vehicle, what do I do?

Q: I need to file a claim for a temporary employee who was injured. Is this considered a Worker's Compensation claim?

Q: It's been a couple days since I filed a claim and I still haven't received a confirmation letter yet. What can I do?

Q: I have additional paperwork to forward to the adjuster for this claim. (not medical bills) Where do I send it?

Q: Where do I send Medical Bills?

Q. Will I be charged for filling this claim?

Q. My employee needs to find a doctor in the area, can I access a listing of all available doctors in my area?

Q. How do I verify coverage on a policy number?


Q: Where is the nearest Broadspire Branch Claim Office?
A: To locate the nearest Broadspire Commercial claim office, please call us toll-free at 1-866-830-2383 between 8:15am and 4:30pm CST or simply email your inquiry to us at customer.service@choosebroadspire.com

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Q: Is an adjuster assigned immediately?
A: An adjuster is assigned the same day the claim is received. If the claim is received at the end of the business day an adjuster will not be assigned until the following business day. Adjusters will always be assigned within a 24 hour period.

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Q: How do I find out who my adjuster will be?
A: Contact the Branch Office that was assigned to your claim, they will be able to provide the adjusters name.

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Q: Will the adjuster contact me or do I need to call first?
A: If the adjuster needs more information, they will be in contact with you. If you have any further questions or you would like to check on the status of your claim, the adjuster can be reached at the Branch Claim Office assigned to the claim.

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Q: My employee needs medical treatment immediately. How do I get authorization?
A: After filing the claim, authorization must be obtained through the assigned Branch Claim Office. If the situation is an emergency and an adjuster cannot be contracted, advise the employee to seek treatment.

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Q: My employee needs medical treatment immediately. How do I know if the bills will be paid?
A: After filing the claim, authorization must be obtained through the assigned Branch Claim Office. If the situation is an emergency and an adjuster cannot be contacted, advise the employee to seek treatment. The employee must receive copies of all paperwork, receipts, and billing, the documentation should be forwarded to the adjuster. The adjuster will determine reimbursement as it applies for the treatment.

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Q: Once I submit my claim, can I change any info that I may have entered incorrectly? (If info can't be changed, who do I contact?)
A: Information can not be changed or updated once the claim has been submitted to TelePlus. Contact the assigned Branch Office to advise them of any changes.

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Q: If I want a claim deleted after I have filed it, how do I do this?
A: The claim can not be deleted, contact your assigned Branch Claim Office and they will make any status changes needed for the claim.

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Q: I don't have a lot of information regarding this incident. Can I still file a claim?
A: The claim can still be filed, any mandatory fields a default will be used. The Branch Claim Office will contact you for additional information.

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Q: I’ve filed a claim, and I need a rental vehicle, what do I do?
A: Contact the Branch Claim Office assigned to the claim for car rental information.

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Q: I need to file a claim for a temporary employee who was injured. Is this considered a Worker's Compensation claim?
A: Generally, this type of loss would be considered a General Liability claim.

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Q: It's been a couple days since I filed a claim and I still haven't received a confirmation letter yet. What can I do?
A: To check on the status of your confirmation letter please call our customer service line at 1-866-830-2383.

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Q: I have additional paperwork to forward to the adjuster for this claim. (not medical bills) Where do I send it?
A: Any additional information can be faxed to the Branch Claim Office that is assigned to the claim.

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Q: Where do I send Medical Bills?
A: Call Customer Relations at 1-866-830-2383 for the phone, fax or address where the bills should be sent.

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Q. Will I be charged for filling this claim?
A: When the account and policy are assigned to the claim your billing will follow the normal process. Contact your agent or broker for billing guidelines.

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Q. My employee needs to find a doctor in the area, can I access a listing of all available doctors in my area?
A: Contact the PPO Network at 800-800-2600 or view a listing of doctors at
www.choosebroadspire.com
    Return To Work Solutions
    Worker’s Compensation or Managed Care
    Preferred Provider Network
    Go To Broadspire Preferred Provider Network

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Q. How do I verify coverage on a policy number?
A: Contact the Insurance Carrier for the policy number. You may also contact the agent of broker if available.

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