Broadspire TelePlus Online Application Questions
Q: How do I get more information regarding the
online application?
Q: How do I register?
Q: What information should I have handy to
register online?
Q: How long does it take to receive an ID and
Password?
Q: How long do I have to wait to report my
first claim on the application?
Q: Can I register over the phone?
Q: Will I need training on the new Internet
application?
Q: How do I find out my id and password?
Q: Will I get a hard copy of the claim?
Q: Can I print a copy of my claim?
Q: Can I view my claims and the status of my
claims on-line?
Q: Who has access to my information?
Q: Who is my Agent, Broker, or Account
Manager?
Q: How do I get more information regarding the
online application?
A: Contact your Account Manager, they can provide details that will assist you
with your decision.
Back to top
Q: How do I register?
A: You can register online by answering a few quick questions and setting a
User ID and password. Your Account Manager can also assist you with the
registration process.
Back to top
Q: What information should I have handy to
register online?
A: You will need:
-
Email address
-
Company Name, Address, Phone & Fax number
-
2 security questions
Back to top
Q: How long does it take to receive an ID and
Password?
A: Once your request for an ID and Password have been submitted, you will
receive notification via Email with logon ID, password, and logon instructions
within 48 hours.
Back to top
Q: How long do I have to wait to report my first
claim on the application?
A: You need to wait until you receive your ID and password, which should be no
later than 48 hours. In the meantime, you can report your loss via phone, fax
or email.
Back to top
Q: Can I register over the phone?
A: Registration must be completed on-line for us to gather the appropriate
information.
Back to top
Q: Will I need training on the new Internet
application?
A: The Internet Application has a help tip on every screen to guide you through
claim entry. You can see a preview of the Internet Application from our File a
Claim page.
Back to top
Q: How do I find out my id and password?
A: You will be notified via email after registration is completed.
Back to top
Q: Will I get a hard copy of the claim?
A: Normally, a copy of your claim with either be faxed or mailed back to you.
These procedures are usually established when your account is set up with
Broadspire. Please contact your account manager if you have any further
questions.
Back to top
Q: Can I print a copy of my claim?
A: Once the claim is submitted, a copy of your claim will be mailed back to
you. No other printing options are available.
Back to top
Q: Can I view my claims and the status of my
claims on-line?
A: To check the status on your claim, please call 1-866-830-2383.
Back to top
Q: Who has access to my information?
A: When reporting a claim, your data is entered in a secure environment and
accessible only by the claim staff.
Back to top
Q: Who is my Agent, Broker, or Account Manager?
A: Contact the Customer Relations Dept at 866-830-2383.
Back to top
|