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      Commercial Auto
      Commercial Liability/Garage Keepers
   Internet Submission Templates
      Workers Compensation
      Commercial Auto
      Commercial Liability/Garage Keepers
Online Application Information
   General Questions
   Subscription Request
   User Questions
   System Requirements
Contact TelePlus
   Email
 

Broadspire TelePlus Online Application Questions

Q: How do I get more information regarding the online application?

Q: How do I register?

Q: What information should I have handy to register online?

Q: How long does it take to receive an ID and Password?

Q: How long do I have to wait to report my first claim on the application?

Q: Can I register over the phone?

Q: Will I need training on the new Internet application?

Q: How do I find out my id and password?

Q: Will I get a hard copy of the claim?

Q: Can I print a copy of my claim?

Q: Can I view my claims and the status of my claims on-line?

Q: Who has access to my information?

Q: Who is my Agent, Broker, or Account Manager?


Q: How do I get more information regarding the online application?
A: Contact your Account Manager, they can provide details that will assist you with your decision.

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Q: How do I register?
A: You can register online by answering a few quick questions and setting a User ID and password. Your Account Manager can also assist you with the registration process.

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Q: What information should I have handy to register online?
A: You will need:

  • Email address
  • Company Name, Address, Phone & Fax number
  • 2 security questions

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Q: How long does it take to receive an ID and Password?
A: Once your request for an ID and Password have been submitted, you will receive notification via Email with logon ID, password, and logon instructions within 48 hours.

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Q: How long do I have to wait to report my first claim on the application?
A: You need to wait until you receive your ID and password, which should be no later than 48 hours. In the meantime, you can report your loss via phone, fax or email.

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Q: Can I register over the phone?
A: Registration must be completed on-line for us to gather the appropriate information.

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Q: Will I need training on the new Internet application?
A: The Internet Application has a help tip on every screen to guide you through claim entry. You can see a preview of the Internet Application from our File a Claim page.

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Q: How do I find out my id and password?
A: You will be notified via email after registration is completed.

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Q: Will I get a hard copy of the claim?
A: Normally, a copy of your claim with either be faxed or mailed back to you. These procedures are usually established when your account is set up with Broadspire. Please contact your account manager if you have any further questions.

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Q: Can I print a copy of my claim?
A: Once the claim is submitted, a copy of your claim will be mailed back to you. No other printing options are available.

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Q: Can I view my claims and the status of my claims on-line?
A: To check the status on your claim, please call 1-866-830-2383.

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Q: Who has access to my information?
A: When reporting a claim, your data is entered in a secure environment and accessible only by the claim staff.

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Q: Who is my Agent, Broker, or Account Manager?
A: Contact the Customer Relations Dept at 866-830-2383.

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